ExpertRank AI helps experts, creators, founders, coaches, consultants, agencies, and organizations measure and improve how visible they are in AI-powered search and recommendation experiences.
This Privacy Policy explains how we collect, use, store, and protect information when you use ExpertRank AI, including our website, free audit tools, dashboards, reports, email communications, and paid services.
1. Information We Collect
We may collect the following information:
Account Information
- Name
- Email address
- Company or agency name
- Role or job title
- Login and authentication details
Audit Information
- Full name or brand name
- Niche or category
- Website URL
- LinkedIn URL
- Instagram URL
- TikTok URL
- YouTube URL
- Competitor names
- Target audience
- Main keyword
- Target location
- Audit results, scores, summaries, recommendations, and reports
Agency and Client Information
If you use an Agency or Custom plan, we may collect and store client profile information you enter into ExpertRank AI, including client names, websites, social profile URLs, target keywords, target locations, competitors, reports, and audit history.
Payment and Subscription Information
We may collect subscription plan, billing interval, subscription status, and payment-related metadata. Payment card details are processed by our payment provider and are not stored directly by ExpertRank AI.
Contact and Sales Information
If you submit a Contact Sales form, we may collect your name, work email, company website, organization type, client profile needs, prompt volume estimates, use cases, budget range, and additional notes.
Usage Information
We may collect information about how you use the app, including pages visited, features used, audit submissions, reports generated, prompt usage, and device/browser information.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Run AI visibility audits
- Generate scores, summaries, recommendations, and reports
- Save audit history and dashboard data
- Support agency client profile management
- Process subscriptions and billing
- Send audit results, product updates, and service-related emails
- Respond to Contact Sales requests
- Improve product functionality and user experience
- Monitor usage limits and prevent abuse
- Maintain security and troubleshoot issues
3. AI Processing
ExpertRank AI may use third-party AI providers to generate audit summaries, recommendations, visibility insights, and reports.
Information submitted in audit forms or client profiles may be sent to AI providers only as needed to provide the service.
Do not submit sensitive personal information, confidential business information, protected health information, financial account numbers, government identification numbers, or any information you are not authorized to share.
ExpertRank AI does not guarantee that AI-generated recommendations are complete, error-free, or suitable for every situation. Users are responsible for reviewing outputs before relying on them.
4. Email Communications
If you request audit results by email or create an account, we may send transactional emails related to your audit, account, subscription, or reports.
If you provide marketing consent, we may also send educational emails about AI visibility, product updates, and recommendations.
You may unsubscribe from marketing emails at any time. Transactional emails may still be sent when necessary to provide the service.
5. Payments
ExpertRank AI may use third-party payment processors such as Stripe to manage subscriptions and billing.
We do not store full payment card details on our servers.
Subscription-related information, such as plan type, billing interval, subscription status, and renewal dates, may be stored to manage access to paid features.
8. Agency Client Data
Agency users are responsible for ensuring they have permission to enter client data into ExpertRank AI.
Agency users are also responsible for managing access, permissions, report sharing, and client communications within their organization.
ExpertRank AI provides tools to manage client visibility data but does not independently verify whether agency users have authorization from their clients.
9. Data Retention
We retain information for as long as needed to:
- Provide the service
- Maintain account records
- Support audit history and reports
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of certain data, subject to legal, security, and operational requirements.
10. Data Security
We use reasonable technical and organizational measures to protect user information.
However, no online service can guarantee complete security. Users are responsible for protecting their login credentials and limiting access to their accounts.
11. Your Choices
Depending on your location and applicable laws, you may have rights to:
- Access your information
- Correct inaccurate information
- Request deletion
- Opt out of marketing emails
- Request information about data processing
- Close your account
To make a request, contact us at privacy@expertrank.ai.
12. Children's Privacy
ExpertRank AI is not intended for children under 13. We do not knowingly collect personal information from children under 13.
13. International Users
If you access ExpertRank AI from outside the United States, you understand that your information may be processed in the United States or other countries where our service providers operate.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date. Continued use of ExpertRank AI means you accept the updated policy.
15. Contact
For privacy questions, contact: privacy@expertrank.ai.